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Better crisis training can prevent avoidable 911 tragedies
Too many 911 calls involving mental illness or autism turn dangerous because first responders are not trained for these situations. This cause pushes states to require practical de-escalation and autism-informed training for police, EMTs, and firefighters. Winning means training is required, completed, and tracked so crisis calls are handled with skill and care.
A crisis call should not become a life-or-death misunderstanding. People in mental health crises or autistic people can communicate and behave in ways that are easy to misread under stress.
When responders lack training, routine actions like avoiding eye contact or repeating movements can be treated as defiance. The result can be unnecessary force, injury, or death, which harms families and erodes trust in emergency services.
Training mandates can stall because of cost concerns, resistance from law enforcement groups, and limited coordination with mental health systems—especially for smaller agencies.
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